A Scrum Master is an expert in the iterative project management style Agile. They direct teams, safeguard strategies aimed at the company goals and manage processes in the Agile way of working. They also report on progress and status toward executives. The Scrum Master differs from the Agile Coach in that they are more hands-on and operational, as opposed to the wider scope aimed at change management of the Agile Coach.
A Program Director designs and develops programmes in service of company goals. They plan and manage resources like talent and budget, supervise programme execution and present status reports, as well as train personnel and safeguard deadlines.The programmes consist of several projects headed by Project Managers all working in concert to fulfill the programmes overall objectives
A PMO Assistant works directly with the Head of PMO to facilitate the inner workings of the project management office. Their job mainly involves administrative tasks such as updating manuals and other reference texts relating to the framework, keeping track of project statuses and providing project support where necessary.
An Infrastructure Project Manager manages and coordinates the design and development of IT infrastructures within organisations. They use existing or newly developed tools and techniques to align infrastructures with the relevant company objectives. A Project Manager Infrastructure trains teams in building and maintaining the implemented infrastructure, as well as assesses and handles possible risks.
The Head of PMO leads the PMO department and is responsible for designing the framework within which projects are created, managed and completed. They create methodologies, standards and dependencies according to which projects are designed. Moreover, the PMO Director will assess day-to-day workings and monitor progress in light of predetermined KPIs.
A Digital Project Manager manages and coordinates projects that are entirely carried out digitally, either online or through a local network. They manage resources, allocate budgets, provide status reports, maintain deadlines and safeguard the project scope. They ensure deliverables arrive safely with the client and follow up on any and all feedback and subsequent rework.
Change Managers are hired to facilitate radical changes in organisational structures. They juggle the priorities of all stakeholders with economic realities and manage the implementation of strategic transformations. The Change Manager determines the organisation's new objectives in collaboration with the board of directors, after which they determine KPIs to maintain strategic integrity.
Business Project Managers manage and coordinate projects in service of an organisation’s business goals and targets, such as returning a certain profit within a predetermined time frame. A Business PM allocates budgets, manages resources, assess risks and identify KPIs relevant to the project’s goals. They often incentivise team members through high-quality training and personal recommendations.
An Applications Project Manager manages application and software development projects. They manage resources, time and talent within the project, and guard the scope of the project towards clients. They are sufficiently well-versed in the technical aspects of the project at hand to be able to safeguard the quality of deliverables.
An Agile Coach is an expert in the iterative project management style Agile. They design and implement Agile processes and train teams in the Agile way of working in all its aspects. The Agile Coach differs from the Scrum Master in that they provide a wider scope aimed at change management within the Agile framework, whereas the Scrum Master is more hands-on.
As a Database Administrator, you are in charge of managing data to safeguard the integrity and high performance of databases. You will be responsible for, among other things, defining data-based rules, providing support to users, improving accessibility, modelling and migrating data, and training other IT professionals.
IT Auditors audit information systems for weak spots and develop plans of action to optimise system security. Among others, they optimise operating system platforms, information networks and information technology in search of the most efficient and effective ways of working.
IT Risk Managers advise companies on potential risks within their information systems and technological needs to safeguard business goals and strategies. They identify potential risks, devise possible solutions, develop protocols and train staff.
A Data Protection Officer or DPO safeguards the organisation’s compliance with the General Data Protection Regulation or GDPR implemented by the European Commission in protection of online privacy. The role is considered a management role within the security branch of the company.
As a Compliance & Validation Engineer, you’ll safeguard systems and equipment to make sure that they deliver the expected outcomes in service of business goals. You’ll be expected to manage, test and maintain documented procedures.
The Chief Information Security Officer is responsible for safeguarding the organisation’s vision, strategy and programme as they pertain to information systems and technologies. They design, implement and maintain security protocol and processes, as well as reduce information and IT risks in a senior executive role.
A System Engineer safeguards the performance of IT systems like networks, specific technologies or platforms, cloud networks and offers remote access solution support. They take over complex support issues, audit system security, consult clients, assess network performance and draft incident reports.
Service Managers, also known as Customer Success Managers, are focused on maintaining high levels of customer satisfaction. Where Service Desk Agents and Service Desk Coordinators are aimed at technical troubleshooting, Service Managers handle customer inquiries and complaints, draw up customer communication procedures and train new service desk staff in customer care;
A Service Desk Coordinator manages help desk professionals like Service Desk Agents in their day-to-day activities of customer support. They take over problem-solving for more complex problems, troubleshoot technical issues and update functional systems, as well as create work schedules and train new employees.
A Service Desk Agent provides customer support to end users of IT services provided by the company. As a Service Desk Agent, you’ll troubleshoot customers’ issues, carry out network repairs and collaborate with other technical profiles to help solve customers’ problems. Help Desk Agents report to Help Desk Coordinators.
Network Engineers build organisations’ network infrastructures and report directly to a Network Administrator. Network Engineers design, plan, implement, manage, monitor and maintain information systems within different types of networks, like LAN, WLAN and cloud networks.
Network Administrators specialise in information networking within companies, ranging from cloud networks and company-specific network requirements to wide area networks (WANs) and local area networks (LANs). They design and maintain networks, monitor network availability, collect data and offer support. Network Administrators work closely with Network Engineers.
Information Security Engineers safeguard organisations’ data security. They scan cloud systems, networks and servers for possible threats, detect and solve security breaches and enforce the data systems where possible.
DevOps Engineers bridge the gap between development and operations during the software production lifecycle. They write infrastructure automation, manage code releases and other tasks facilitating the production and release of high-end software solutions and updates.
Cloud Engineers take on the technical workload of implementing cloud technology within companies, including development, implementation, maintenance and management. Where Cloud Architects are focused on the strategic goals of cloud systems, Cloud Engineers are solely focused on fulfilling technical requirements.
Cloud Architects help companies leverage cloud technologies in the pursuit of specific business goals. They design, plan, implement, maintain and support cloud systems to operate within the company’s mission and vision. Cloud Architects often lead teams of Cloud Engineers to help build and manage the scalable, secure and dynamic cloud solutions they design.
Application Packagers or Scripters develop custom software packages to meet companies’ needs. They analyse organisations’ needs and existing processes, assess necessary changes and write custom software. They also document processes and update documentation where needed. Application Packagers often work in concert with IT engineering teams.
Test Managers establish quality guidelines, and oversee development and implementation of product testing. They also recruit and train Test Engineers, gather all necessary data to evaluate testing processes, automate where possible and minimise unknown variables. They are responsible for the smooth collaboration between all teams involved in the testing process.
Test Engineers set up testing environments for products, systems and/or applications early in the development process. They collaborate with other departments to make sure all deliverables meet requirements and are delivered within the deadline. They provide the development team with actionable feedback to assure the quality of the deliverables.
As a Graphic Designer or UI/UX Developer in IT you will create computer interfaces that are intuitive, logical and easy to use by consumers. As the synonym ‘Front-end Developer’ illustrates, you will design the front end of user interfaces with emphasis on navigational structures and visual appeal. UX/UI Developers often also conduct user research as a basis for their work.
Product Owner is most often a term used within the Agile-framework. Product Owners facilitate communication between the development team and the client when developing products or other solutions. They interpret the needs of the client, communicate them to the development team and manage the team in their collaboration to make the most of each team member’s skillset. Product Owners are usually members of the development team.
As an IT Developer, you need strong coding skills to build and maintain software, websites or applications in support of individuals or companies. Tasks can include development and maintenance of new and existing software and applications, as well as troubleshooting and technical support.
Security Architects design, implement and maintain robust security architectures for organisations, particularly in relation to IT projects. They plan, test, implement and optimise systems in accordance with security standards practiced within the organisation, but also update those standards when needed. Security Architects also manage practical matters like authentication.
An Infrastructure Architect supports the enterprise infrastructure of an organisation by designing and implementing information systems. They maintain all systems and make sure they operate at optimal levels, as well as stay at the forefront of relevant innovations in the field.
Enterprise Architects are experts in designing and executing business strategies. They analyse, design, plan and implement those strategies from start to finish, overseeing the entire project. They help organisations reach businesses goals and stay on top of industry innovations and the latest technological trends.
A Data Architect will design, implement and manage data architectures within organisations. They define how the company’s data is stored, used, integrated in systems and managed by all data entities and IT systems. Data Architects manage any and all data applications within the company..
As an Application Architect, you’ll optimise existing applications, run software teste, develop prototypes and create new applications. You will evaluate application technologies and train a team of programmers and software developers in what you need.
The job could entail creating technical documentation and manuals or require a collaboration with a Technical Writer to that end.
A Technical Analyst interprets functional analyses (as designed by a functional analyst) and translates them into technical requirements ready for implementation by developers. They then follow up on the implemented solutions by gathering feedback and manage the systems as they are being used.
A Functional Analyst has the job of managing the implementation of previously selected solutions in service of company objective and business requirements. To do so, they translate business analyses made by Business Analysts into technical roadmaps detailing the designs, configurations, installations or updates needed
In their capacity as analytical experts, Data Scientists analyse large quantities of structured and unstructured data with the goal of providing solutions to complex problems. Through the application of scientific research, custom processes, tailored algorithms and technologically advanced systems to distill insights into possible trends, errors and more.
Data Analyst is a research profile, just like Functional Analyst, and describes a specialist who collects, sorts and analyses data sets like statistics. Based on the collected data, they determine which benchmarks are necessary for follow-up and evaluation in light of predetermined business goals. The type of data an analyst handles depends on the company and/or department in which they are active.
As an IT Business Analyst, you will analyse and assess business processes and company’s integrations with technology. IT Business Analysts also identify changing needs, anticipate on how those changes will affect the business and then script optimal solutions. FInally, in your capacity as an IT Business Analyst you will oversee the implementation of your designed solutions with as little friction as possible.