Functional Analyst Senior

Project Management and Business Consulting

IT eDevelopment is a sub department of IT Delivery. Its core activity is to develop and maintain different customer-facing communication channels, such as the client's website, Customer portal, e-shop, …


Working in a team of functional analysts handling projects with impact within the 'online' domain. In parallel assisting one or more scrum teams in making sure the user stories in their backlogs are prepared to a level where they can be picked up for development. The systems within the online portfolio consist of mainly customer facing IT applications & apps that are used to support the following business domains:
• Marketing & sales
• The website
• eShop
• Customer care & self service
• Customer self service portal
• Mobile apps
• Client's mobile app
• Client's Support app
• Other apps
• Mobility solutions
• Cooperation with other teams to realize projects End-to-End

Technical skills

• Customer facing solution & integration patterns
• Analysis for custom software development
• Use case analysis and story writing within an iterative model
• User story splitting
• Experience within the Telecom sector is a plus
• Technical background is a plus
• Master the Dutch and English language
• Agile mindset, SCRUM
• Dutch and English language

Personal skills

• Result driven
• Clear communicator
• Team player

Contact name
David Van Hooydonck
Contact email

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