Just like you, we are looking for long-term partnerships built on trust. The best way to achieve that, is through transparent collaboration and open communication.
Candidates in this role will be the primary point of contact for the Organization and manage the internal delivery network in order to fulfil the requirements and ensure service quality.
Focus and drive continuous service improvements.
The service delivery manager establishes and refines delivery processes. The goal of streamlining these processes and procedures is to ensure that each customer gets the same experience.
Report and follow-up on commitments, whether SLAs, OLAs or Service Descriptions, towards its customers and stakeholders through regular reporting and status meetings.
This role involves assessing customer feedback and improving procedures accordingly to ensure our customer service is provided at all times.
The service delivery manager is responsible for building partnerships and liaising with team leaders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.
The service delivery managers ensures that processes are efficient and cost-effective. They aim to find ways to reduce costs without affecting the overall customer experience, such as by removing paperwork from administrative tasks or removing unnecessary steps in the process.
The role is a single point of entry for the audits performed on the team and responsible with the evidence provisioning. As well as, the tracking of all findings in the i-Track database.
The role is responsible for keeping track of KRIs/KPIs as well as metrics.
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