Security Architecture Service Delivery Manager

Description

Security architecture is part of the Chief Information Security Office. The main responsibility of the team is establish and promote security best practices to help business and IT achieving their ambitions. This includes building vision and strategy, ensuring best practices are known and implemented in a standard way and providing security principles and reference architecture.

Responsibilities

Candidates in this role will be the primary point of contact for the Organization and manage the internal delivery network in order to fulfil the requirements and ensure service quality.

Focus and drive continuous service improvements.

  1. Establish Delivery Processes

The service delivery manager establishes and refines delivery processes. The goal of streamlining these processes and procedures is to ensure that each customer gets the same experience.

  1. The Service Catalogue follow-up

Report and follow-up on commitments, whether SLAs, OLAs or Service Descriptions, towards its customers and stakeholders through regular reporting and status meetings.

  1. Manage Customer Expectations

This role involves assessing customer feedback and improving procedures accordingly to ensure our customer service is provided at all times.

  1. Build Partnerships and Stakeholder Relations

The service delivery manager is responsible for building partnerships and liaising with team leaders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.

  1. Continuous Improvement

The service delivery managers ensures that processes are efficient and cost-effective. They aim to find ways to reduce costs without affecting the overall customer experience, such as by removing paperwork from administrative tasks or removing unnecessary steps in the process.

  1. Follow-up Audit/i-Tracks

The role is a single point of entry for the audits performed on the team and responsible with the evidence provisioning. As well as, the tracking of all findings in the i-Track database.

  1. Governance
    Manage the governance model.
  2. Regular Reporting

The role is responsible for keeping track of KRIs/KPIs as well as metrics.

Skills

Technical Skills

  • 1-3 years of IT Security domain experience
  • Previous service management experience
  • Previous security architecture experience
  • Understanding of Security Frameworks (NIST, ISO27001, COBIT)
  • Risk management and compliance
  • Good English communication skills (written and oral)

Soft Skills

  • Passion and drive to work in a division with potential of significant growth in scope and services;
  • Possess good logical and analytical skills to help in analysis of security events/incidents
  • Process and Procedure adherence
  • Resource management
  • Flexible and pragmatic, open-minded
  • A good communicator orally and in writing
  • A good team player
  • Accurate, acting with attention to details
  • At ease in a fast changing environment
  • Can express well-founded opinions and positions and understanding their consequences (judgement)
  • Ability to quickly adapt to an international and diverse company

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ID
BRVO20980

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