Technical Service Delivery Officer

Description

department, the Digital Workplace teams are responsible for the physical and digital workplace of the end users, for example:

  • Management of the physical devices (computers, smartphones, telephony, meeting room equipment, …)
  • Management of the Operating System and software installed on the equipment
  • Management of the Office 365 suite
  • 1st, 2nd and 3rd line support of the users

Responsibilities

The role of the Technical Service Delivery officer shall be

  • Coordination of Service Delivery activities (Service Desk – Second line)
  • Coordination of complex customer requests resolution : analysis, planning, prioritization and technical implementation
  • Reporting on coordinated activities to Fluxys Digital Workplace management
  • Together with the team, you keep the end-points secure, up to date and in optimal health
  • You actively follow up the technological evolutions and help organize the maintenance activities involved.  
  • You support the configuration of all end-points and follow up changes.
  • You evaluate the performance as well as the productivity and the quality of the work done.
  • You ensure the achievement of the objectives and compliance with internal rules and procedures
  • You ensure that the services delivered comply with the requirements defined in the company's standards
  • You pro-actively monitor the state of the system, help optimizing the correct functioning of the system and, if needed, respond to outages of the system. 
  • You are responsible of keeping the documentation of the system up to date 
  • You are responsible for the continuous improvement of the services/support : you identify recurring issues and propose solutions, you analyse recurring pain points and propose innovative solutions 
  • You control Technical Debt by providing the team and management with the necessary insight on the progress of the given tasks and responsibilities.
  • You support the Workplace Design team members to enable them to achieve the highest standards of quality of services delivered to customers.

Skills

 

TECHNICAL SKILLS

 

  • You have at least 5 years of experience in a similar function; 
  • Expert knowledge of Windows Client OS (Windows 10)
  • Expert knowledge of MS Office Apps: Teams, OneDrive, or equivalent
  • Standard knowledge of Microsoft SCCM
  • Expert knowledge of Mobile Device management (MDM) - Intune
  • Good knowledge of Group Policies
  • Good knowledge of Microsoft Office 365

SKILLS

  • You are a team player which shares information in a spontaneous way; 
  • You are able to identify and implement process and/or application improvements
  • You have the willingness to build bridges between teams
  • You have a strong analytical and problem-solving skills
  • You have customer oriented and have excellent interpersonal, communication and team collaboration skills
  • You have a positive mindset and easy going; 
  • You are proficient in Dutch, French and English.

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ID
BRV26166

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