SuccessFactors Learning Technology Operations Specialist


Responsible that the Learning Management System (LMS) operational activities are running smoothly and managed effectively and consistently across regions:

  • Manage our LMS by (creating, updating, archiving/deleting) Items, Assignment Profiles, Curricula and Learning Assignments within TalentShare Learning
  • Ensure publishing and qualification of online training material (TSL role)
  • Provide insights/report such as on compliance, usage, satisfactions, popularity…
  • Identify opportunities to improve the data entry process and implement
  • In the future being able to be tool agnostic and being able to play with different technologies that are supporting Learning experience and compliance


Contribute to the Management of Learning Team activities in some or all of the following:

  • Project manage key deliverables of the Learning team, including identification of tasks, subtasks, dependencies, resources and associated timelines and the associated monitoring
  • Proactively work with team to identify risks and anticipate solutions
  • Author and/or update technical documentation associated with the LMS (user guides/documentation, “How To” handouts, interpretation of LMS vendor release documentation, business requirements associated to releases, training content for the LMS, etc.)
  • Change Management and Communications associated with the LMS (or other technical systems) releases and/or implementations.


Owner LMS processes

  • Build and sustain expertise within the team to become the SPOC Team on LMS
  • Develop and implement smooth processes and drive improvement initiatives that will impact experience (user or learner) and/or services
  • Monitor our process performance
  • Continuously Communicate and Share knowledge inside and outside the team (Educate if necessary stakeholders)

Accountable of the LMS Data Landscape

  • Understand the Learning data model in the LMS and the connections with Talent upstream processes such as onboarding
  • Understand the data model related to LMS and its implications on downstream systems (reporting)
  • Drive and monitor data quality in the system as a baseline for Reporting and Analytics
  • Identify opportunity to improve the data quality (such as correct information, on time, from reactive to proactive actions)


Contribute Transversally in Strategic Projects across Talent Acquisition Development and Learning (TAD&L)

  • Contribute and drive the Learning Technology landscape evolution in our journey for experience and “learning in the flow of work”
  • Assist with implementation, administration and uptake of learning technology tools and platforms bringing process excellence and insights


  • You have at least 3-5 years’ experience in Learning environment with experience in using Learning Management System (SuccessFactors Learning is a plus), in a Bio Pharma or other regulated industry
  • Project management experience for technology implementation and projects
  • Technical documentation skills a plus
  • Change and Communications for technical implementations
  • Solid time management skills, problem-solving ability, customer focus, and a recognized commitment to quality
  • Ability to develop trustful relationships with internal and external stakeholders to accelerate achievements
  • Excellent interpersonal and communication (verbal and written) skills in a diverse and international team
  • Open minded problem solving approach and outgoing personality
  • Mindset of Excellence in order to improve either experience, efficiency, effectiveness and fun
  • Proactively curious
  • Passionate about working with cutting edge technologies
  • Proficient in Microsoft Office applications, including MS Project and MS Visio or iGrafx.
  • Fluent in English + another European language  (French or German is a plus)
2-3 years technical writing and/or 2-3 years project management



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