Scrum Master - Senior


The Tribe Customer Management at IT is responsible of all Insurability data management in the world of Health Insurance Funds.
Long story short, when you are subscribing to a health insurance with us, your data are starting their journey in our backends with our tribe.

The tribe is currently looking for an experienced scrum master to oversee and guide scrum teams. The scrum master's responsibilities include ensuring that development teams follow scrum framework values and agile practices, mentoring and motivating the teams to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments.

To be successful as a scrum master, you should have a firm grasp of agile practices and the ability to effectively manage and mentor development teams. An outstanding scrum master should have excellent interpersonal, servant-leader, and problem-solving skills.


  • Acts as a leader who coaches and supports Agile teams assigned to mainly Business as Usual (BAU) work and to a lesser degree, important department initiatives and applicable portions of corporate projects and initiatives.
  • Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers.
  • Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
  • Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.
  • Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.
  • Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
  • Contributes to the resolution of team impediments with other Scrum Masters and Teams to increase the effectiveness of the application of Scrum in the organization.
  • Works with Agile coaches and other Scrum Masters to grow within the role.
  • Contributes to the advancement and improvement of Agile practices within the organization.
  • Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.


Scrum Master Qualifications / Skills:

  • Very good understanding of software development life cycle models
  • Knowledge of Agile at Scale frameworks (e.g. SAFe, LESS, …)
  • Knowledge of an agile framework or method (i.e. Scrum, Kanban)
  • Exemplifies and promotes Agile values and principles
  • Outstanding communication, facilitation, negotiation, and coaching skills
  • in-depth knowledge of traditional project management principles and practices
  • Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques
  • Planning and problem solving with product management and delivery teams

Education, Experience, and Licensing Requirements:

  • Bachelor’s degree and 4 years of product or project development experience, or 3 years of project development experience on an Agile Team
  • Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques

Language proficiencies

  • Native French or Dutch + a very good comprehension of other language.
  • Fluent in English



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