Functional Analyst Microsoft Dynamics CRM - Senior

Project/Department Description and responsibilities

For our client, we are looking for a Functional consultant Dynamics 365 to join an existing Scrum team.
You will collaborate on the implementation of Dynamics 365 to replace the existing software.

Primary Tasks and responsibilities

  • You are responsible for analysing the needs of internal customers. You collect their questions, prioritise them, analyse them, search for the best possible solution together with the architect(s) and fellow analysts, design a prototype in Dynamics and have it validated by the internal customer
  • You pass on the validated requirements and prototype to the developers
  • You test out the delivered solution and then ask the customer to test and validate it
  • In cooperation with the other team members, you ensure that the team can work efficiently and independently according to the scrum principles
  • If you have experience as or are interested in a product owner role, we can look at evolving towards this
  • If you have extensive experience as an analyst, we can look at helping to coach junior analysts

Secondary Tasks and responsibilities

  • Quality assurance
  • Write the test scenarios
  • Test the final solution as proposed to the end users
  • Document the test results
  • Solve testing problems and retest
  • Constant evolvement conducted in lessons learned after each milestone achieved
  • Put in practice the improvement actions and good practices of software development
  • Leadership skills compatible with over 5 years of professional experience
  • Very good coaching & training skills

Technical profile requirements

  • Expert knowledge of Microsoft Dynamics Customer Engagement CRM
  • Strong experience with the configuration of Microsoft Dynamics D365 CRM, Sales, Servicing and/or Omnichannel
  • Strong experience the main analysis tools: process modelling, user stories, acceptance criteria, etc.
  • Good knowledge of methodology: Agile, Object oriented
  • Good knowledge of tools: JIRA, SVN

Non-Technical profile requirements

  • Accepts personal responsibility for client satisfaction
  • Strong tracking, coordination and project planning skills
  • Establishes and manages engagement objectives, expectations and quality plan
  • Ability to identify and implement process and/or application improvements
  • Strong analytical and problem-solving skills
  • Must be able to work on multiple simultaneous tasks with limited supervision
  • Quick learner, motivated self-starter
  • Excellent customer service, interpersonal, communication and team collaboration skills
  • Able to follow change management procedures and internal guidelines
  • Leadership skills compatible with over 5 years of professional experience
  • Very good Coaching & training skills

Language requirements

  • Native French or Dutch with a good knowledge of the other language
  • Fluent in English


  • Min. 2 days on-site at Gent or Brussels
  • 3 days remote work

- first contract of 6 months
- extension possible

Methodology/Certification requirements
- Master Degree in Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred
- Certified Dynamics 365 Customer Engagement



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Job specifications

03/04/2023 - 02/10/2023