Helpdesk back-up service medior
Mission description:Call and mail intake,1st and 2nd line services, creation and follow up of tickets in Helpdesk ticketing tool, execution of several technical actions based on processes and checklists.
Service description:All HELPDESK activities with following technical skills :
- Very good knowledge of Windows 7 and 10 (Use, configuration, and troubleshooting).
- very good knowledge of Microsoft Office (2010/2016).
- Basic Knowledge Software (MS Visio, Adobe products,…).
- Basic knowledge of (commands) DOS.
- User management (use of Active Directory).
- Basic knowledge of VOIP.
- Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling, ...).
- Basics of videoconferencing.
- Basics of domotica (meeting rooms).
- Basics of smartphones and GPRS (level troubleshooting).
- Basics of Wifi.
- Staging hardware (user oriented – PC,…).
- Basic knowledge of Hardware (PC, printers and peripherals).
- Basic knowledge of VPN.
- Basic knowledge of IT network topology, VM Ware, software virtualization.
- Dutch and French oral and writing knowledge.
- English working knowledge.
- Good verbal communication.
- Creation/Updates of tickets in Helpdesk Tool.
- Respect for procedures.
- Follow up of Checklists.
- Take responsibility of own actions.
- Analytic thinking.
- Client oriented.
- Team spirit.
- Solution oriented
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