Helpdesk back-up service medior

Mission description:

Call and mail intake,1st and 2nd line services, creation and follow up of tickets in Helpdesk ticketing tool, execution of several technical actions based on processes and checklists.

Service description:

All HELPDESK activities with following technical skills :
  • Very good knowledge of Windows 7 and 10 (Use, configuration, and troubleshooting).
  • very good knowledge of Microsoft Office (2010/2016).
  • Basic Knowledge Software (MS Visio, Adobe products,…).
  • Basic knowledge of (commands) DOS.
  • User management (use of Active Directory).
  • Basic knowledge of VOIP.
  • Experience in TCP/IP (VLANs, POE, Wifi,802.1x, horizontal cabling, ...).
  • Basics of videoconferencing.
  • Basics of domotica (meeting rooms).
  • Basics of smartphones and GPRS (level troubleshooting).
  • Basics of Wifi.
  • Staging hardware (user oriented – PC,…).
  • Basic knowledge of Hardware (PC, printers and peripherals).
  • Basic knowledge of VPN.
  • Basic knowledge of IT network topology, VM Ware, software virtualization.
Additional requirements:
  • Autonomous.
  • Dutch and French oral and writing knowledge.
  • English working knowledge.
  • Good verbal communication.
  • Creation/Updates of tickets in Helpdesk Tool.
  • Respect for procedures.
  • Follow up of Checklists.
  • Take responsibility of own actions.
  • Analytic thinking.
  • Flexible.
  • Proactive.
  • Client oriented.
  • Professional.
  • Team spirit.
  • Solution oriented

APPLY FOR A JOB

1352

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Job specifications

ID
1352
Duration
15/12/2022 - 31/12/2023
Location
Brussels
Type
Freelance
Yves De Vocht