Salesforce Analyst

Within the ITBT department, the Unit 1 - Works Grid Operations Domain aims to support the processes and applications for managing the development and maintenance of the Gas, Electricity and Public Lighting networks of the Grid Operations (Network Management) and AM (Asset Management) departments.

As part of the maintenance of the Salesforce applications, we are looking for a Salesforce developper to manage corrective & evolutive maintenance on the current salesforce implementations and also to work also on the current projects.
The mission consists in :
  • providing support on Salesforce Service Cloud & FSL solution (user management, master data management)
  • solving incidents and problems on the deployed applications,
  • defining use cases and user stories in collaboration with the business analyst.
  • configuring & Developing user stories
  • testing the use cases and user stories during System Tests and System Integration Tests
  • supporting Business during User Acceptance Tests
  • managing Sanity checks after the deployment in Production of a release
The consultant will interact with our our Salesforce technical lead, our Salesforce deployment coordinator and our business process analysts.

What are the salesforce applications?

several program are ongoing at the company

1) Domus is a program which aims to deploy a solution of work, workforce management and digitalization for the department of Grid Operations.The solution is based on Salesforce Field Service Lightning for Work, workforce management, SAP PM for work management (logistic & accounting part), FormX (specific development in CouchBase/Xamarin) for the digitalization of field reports. Office 365 is used to provide a portal which give a 360° view on a work or an asset and store documents. The applications of the Domus solution are integrated each other with our ESB Pegasus (Biztalk)
A first business team (Cables & Cabines) was deployed in November 2020. We are working a 3 projects for 3 other teams :
  • Garde
  •  Exploitation Gaz
  • Public Lighting
2) Customer Experience roadmap is a program which is delivering features to support the customer department.
The solution is based on Salesforce Service Cloud, Salesforce Community & Field Service Lightning. a compléter
Our solution is also integrated with SAP & Sharepoint by using our actual ESB (.net).

What are the technical skills expected for the mission ?

  • Good Communication skills (ability to adapt the communication according to the audience)
  • Solution oriented (ability to imagine quickly a Work around ? ability to quickly understand a problem in its globality)
  • Availability and service oriented for our Business
  • Resourceful and technology driven

What are the soft skills expected for the mission ?

  • - Ability to understand a problem, to reproduce it and to identify its origin
  • - Ability to work in Agile
  • - Ability to manage backlog management (using JIRA)
  • - Ability to manage functional analysis (Use Case / User story description)
  • - Ability to translate the functional need into user stories,
  • - Abilty to configure & Develop in Salesforce platform (java script & apex code included)
  • - Ability to test a solution (Test case definition, execution, bug tracking)
  • - Master Data mass Creation/modifications (Service Catalogue, Timesheet, SA,…) via tools like Inspector
  • Administration of Users, User profiles, permission sets, User groups, User queue
  •  Object Manager clear understanding of all possibilities about fields set up, page layout and lightening page, Validation rules,…
  • Knowledge of Service Cloud & FSL objects (Service appointment, WO, WOLI , Timesheet,…) is a plus

What are the soft skills expected ?

  • Good Communication skills (ability to adapt the communication according to the audience)
  • Solution oriented (ability to imagine quickly a Work around ? ability to quickly understand a problem in its globality)
  • Availability and service oriented for our Business
  • Resourceful and technology driven

APPLY FOR A JOB

1350

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Job specifications

ID
1350
Duration
01/01/2023 - 31/12/2023
Location
Brussel
Type
Freelance

Danny Joosten

IT Recruitment Consultant & Partner Lead